Job Summary
At The CP Law Group, we are dedicated to helping clients navigate the complexities of personal injury claims. Our team is committed to providing compassionate support and expert guidance throughout the legal process.

We are a growing firm seeking an experienced and detail-oriented Intake Specialist/Case Manager to join our personal injury team. The ideal candidate will have a passion for helping clients, excellent organizational skills, and the ability to manage multiple cases effectively in a fast-paced work environment.

Responsibilities include but are not limited to:

• Serve as the primary contact for prospective clients, responding to phone calls, emails, or online inquiries.
• Conduct detailed interviews to collect pertinent details such as accident descriptions, injuries sustained, insurance information, and potential witnesses.
• Input gathered information into the firm's case management system accurately and thoroughly.
• Support firm attorneys and staff with various duties for Personal Injury cases to facilitate and expedite service to firm clients.
• Obtain pertinent information from clients, including treatment status, doctor appointment information, changes in medical care and/or work status, documents and records information, etc.
• Communicate with insurance companies to secure policy information, acceptance of liability, and the like.
• Open and maintain client files.
• Obtain medical bills and records from healthcare providers.
• Identify and complete daily tasks related to the management of each case, documenting notes in the firm’s case management system.
• Review and organize extensive client documents, including medical bills and records, letters, and legal documents.
• Draft legal documents for attorney review.
• Interface with clients on non-legal issues relating to the management of their cases.
• Refer legal issues to the appropriate attorney(s).
• Conduct client interviews to gather information and assess needs.
• Provide empathetic support and guidance to clients throughout their case journey.

Requirements

• Minimum 2 years of experience working at personal injury law firm.
• Auto insurance claims and medical records expertise preferred
• Strong time management skills required
• Must be able to multi-task and handle tasks quickly and tactfully with all levels of Firm personnel and the public.
• Excellent organizational skills
• Strong customer service skills
• Excellent verbal and written communication skills
• Positive and enthusiastic attitude, self-motivated professional
• Data entry proficiency and computer skills – Word, Excel, etc.
• Ability to keep case notes current and documented appropriately
• Ability to follow direction and use initiative to complete tasks
• Team player and Detail-Oriented
• Bilingual (English/Spanish) a plus
• High school diploma or equivalent at minimum

Compensation: Competitive compensation package commensurate with experience.

For immediate and confidential consideration, qualified candidates should submit a resume and a cover letter outlining their qualifications.

The CP Law Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status of a veteran and basis of disability, or any other federal, state or other protected class.

No Phone Calls, No Agencies.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Paid sick time
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Personal injury law: 2 years (Preferred)

Ability to Commute:

• Atlanta, GA 30328 (Required)

Ability to Relocate:

• Atlanta, GA 30328: Relocate before starting work (Required)

Work Location: In person